#BePartofKrones
With Krones i belong to a powerful team.
Digital Service Center Regional Technical Support APAC
ID:
201
Date:
Mar 20, 2026
Specialisation:
Others
Company:
KRONES (Thailand) Co.,Ltd
Location:
Bangkok, TH, 10260
Join as:
Professionals
Worktime:
Full-time
“Innovative solutions for sustainable and affordable beverages, food and essentials” – we have a clear vision at Krones. For this purpose, we supply state-of-the-art technology to our customers worldwide.
With its headquarters in Westhoughton, Bolton, Krones UK is the hub for Krones activities in the United Kingdom and the Republic of Ireland. Our team of about 160 employees offers our customers a wide range of solutions spanning from sales and project management through to a variety of services.
Interested? Then join our team because: we can achieve more together!
Let's create impact beyond tomorrow What awaits you
- Act as the main contact for customers and help provide solutions.
- Support and maintain Share2Act and Connected Line/IIoT systems.
- Manage dashboards, KPIs, and ensure data accuracy and system reliability.
- Provide 1st‑level support, troubleshoot issues, and document findings.
- Handle service tickets, claims, escalations, and follow up until resolution.
- Communicate with customers and engineers through calls, email, meetings, and onsite visits.
- Analyze production data to identify problems and improvement opportunities.
- Support rollout, testing, and user acceptance of new digital solutions.
- Give training, coaching, and knowledge transfer on digital tools.
- Work closely with production and other departments on digital topics.
- Keep workflows, SOPs, and documentation up to date. Maintain work records and prepare clear, timely reports.
- Participate in digital transformation activities at regional/global level.
- Monitor and manage special tools used in the Digital Service Center.
Your Profile You contribute
- 4–7 years’ experience in IT/digitalization and a bachelor’s degree in IT engineering.
- Knowledge of SAP, MS Office, Salesforce Case Management, and basic business administration.
- Experience with Share2Act, Connected Line/IIoT, cloud dashboards, KPIs, and MES/digital manufacturing systems.
- Strong communication skills for mediating, instructing, negotiating, and collaborating.
- Proficient English speaking and writing skills.
- Strong problem‑solving, customer orientation, teamwork, and ability to work independently.
- Good organization, coordination, documentation, and time‑management skills
- Flexible working hours for global collaboration.
- Ability and willingness to travel moderately in APAC.