Head of Academy APAC
Bangkok, TH, 10260
“Innovative solutions for sustainable and affordable beverages, food and essentials” – we have a clear vision at Krones. For this purpose, we supply state-of-the-art technology to our customers worldwide.
Krones Thailand based in Bangkok as a regional subsidiary in Thailand is responsible for Krones activities on the Asian-Pacific market. With its team of about 375 employees, the site specialises in outstanding support.
Interested? Then join our team because: we can achieve more together!
Let's create impact beyond tomorrow What awaits you
Business Management & Strategy
- Lead and support Academy product sales activities across the APAC region to achieve business and revenue targets.
- Define and implement the regional Academy product strategy in alignment with Business Unit (BU) objectives and guidelines.
- Establish, monitor, and drive achievement of Academy KPIs, financial targets, and operational goals.
- Analyze market trends, customer needs, and regional developments, providing recommendations to support business growth.
Training Operations & Service Coordination
- Manage and coordinate service employee training programs to ensure workforce capability and competency development.
- Collaborate closely with Service, New Machine Sales, and Life Cycle Services (LCS) teams to align training offerings with business requirements.
- Ensure efficient planning, scheduling, and delivery of Academy training activities across the region.
Resource & Process Management
- Optimize trainer and employee capacity utilization to maximize operational efficiency and training effectiveness.
- Identify opportunities to streamline and improve Academy processes, systems, and service delivery standards.
- Coordinate activities and best-practice sharing across the company network to ensure consistency and operational excellence.
Customer & Stakeholder Management
- Build, maintain, and expand relationships with customers to enhance satisfaction and grow Academy business opportunities.
- Act as the key liaison between internal stakeholders and external customers regarding Academy programs and services.
- Ensure proactive communication and change management during organizational or personnel changes affecting Academy operations.
Leadership & Organizational Management
- Provide leadership and guidance to the Academy organization across APAC.
- Foster collaboration across departments and promote a customer-focused, high-performance culture.
- Communicate business updates, performance results, and strategic initiatives effectively to stakeholders.
Your Profile You contribute
- Bachelor's degree in Engineering, Business, Management, Education, or a related field.
- 10–15 years of leadership experience in Academy Management, Learning & Development, Technical Training, Service Business, or related functions.
- Regional or multinational experience within APAC is preferred.
- Strong business and commercial acumen, with experience driving revenue growth, training sales, or service business performance.
- Proven ability to develop and execute business strategies, manage budgets, and achieve operational and financial targets.
- Experience leading cross-functional teams and collaborating with stakeholders across Service, Sales, and other business functions.
- Strong analytical, problem-solving, and decision-making skills, with the ability to translate data into actionable business insights.
- Customer-focused mindset with excellent communication, presentation, and relationship-management skills.
- Experience in process improvement, quality management, compliance, and organizational change initiatives is an advantage.
- Prior experience within Krones or strong knowledge of Krones products, services, and business processes is highly preferred.