#BePartofKrones
With Krones i belong to a powerful team.
Technical Support, Expert Blow Mold
ID:
381
Date:
Jun 25, 2026
Specialisation:
Plastics Technology
Company:
KRONES (Thailand) Co.,Ltd
Location:
Bangkok, TH, 10260
Join as:
Professionals
Worktime:
Full-time
“Innovative solutions for sustainable and affordable beverages, food and essentials” – we have a clear vision at Krones. For this purpose, we supply state-of-the-art technology to our customers worldwide.
Krones Thailand based in Bangkok as a regional subsidiary in Thailand is responsible for Krones activities on the Asian-Pacific market. With its team of about 375 employees, the site specialises in outstanding support.
Interested? Then join our team because: we can achieve more together!
Let's create impact beyond tomorrow What awaits you
- Provide first-level technical support for blow molding equipment, including diagnosing, reproducing, and resolving issues in a timely manner
- Manage customer service tickets end-to-end, including documentation, tracking, prioritization, and escalation
- Act as the primary liaison for customer technical inquiries, delivering support via remote channels and onsite when required
- Support and coach service engineers through technical guidance, troubleshooting, and onsite assistance for complex cases
- Recommend effective technical solutions and preventive measures based on issue analysis and recurring trends
- Coordinate and communicate across internal functions (Support, Sales, Engineering, Product Management, Consulting) and external stakeholders
- Manage warranty and claim-related cases, ensuring proper documentation and follow-up
- Track service activities, maintain accurate records, and prepare timely performance reports
- Identify and implement tools or improvements to enhance service efficiency and quality
- Drive continuous improvement through process optimization and service excellence initiatives
- Transfer knowledge to engineers and internal teams, including coaching, auditing, and competency development
- Support training initiatives as Customer and Service Trainer within internal Academy programs
Your Profile You contribute
- Bachelor’s Degree in Engineering or a related technical field
- 4–7 years of experience as a Service Engineer, preferably in beverage line processes or blow moulding systems
- Proven experience in customer management and technical support within an industrial or manufacturing environment
- Strong technical troubleshooting, diagnostic, and problem-solving skills
- Proficient in English (spoken and written)
- Strong customer orientation with the ability to manage and resolve client issues effectively
- Excellent communication, interpersonal, and negotiation skills
- Demonstrated leadership and coaching capabilities to support engineer development
- High level of teamwork and ability to collaborate across functions, departments, and business units
- Strong time management, organizational, and coordination skills
- High learning aptitude with the ability to quickly adapt to new technologies and processes
- Structured and analytical problem-solving competence
- Willingness and ability to travel frequently (approximately 60% of total working time annually, excluding leave)
- Ability to work in a dynamic, customer-facing environment with both onsite and remote support responsibilities
- Regular interaction with internal stakeholders across teams, departments, and business units, as well as external customers and suppliers
- Comfortable with an instructional and consultative communication style, including coaching, training, and technical guidance