Head of Service MENA

Let's create impact beyond tomorrow What awaits you

Job Responsibilities include but not limited to:

• Develop and execute the regional service strategy aligned with global service objectives.
• Lead organizational transformation and change management initiatives to address evolving business and customer requirements.
• Drive continuous improvement, innovation, and operational excellence across the service organization.
• Build strong stakeholder relationships and foster effective collaboration across functions, regional subsidiaries, and corporate organizations.
• Lead, coach, and develop the service leadership team, fostering a high-performance and customer-focused culture.
• Define and implement competency development programs based on skills-gap analyses and future business requirements.
• Drive employee engagement, succession planning, talent development, and retention across the field service organization.
• Ensure optimal resource availability and utilization through effective workforce planning, capacity management, leave planning, and resource allocation across service technologies.
• Oversee field service resource planning and dispatch operations to ensure efficient deployment and timely customer support.
• Ensure accurate and timely service invoicing processes to support operational efficiency and revenue recognition.
• Drive operational excellence by leveraging digitalization, standardized processes, and technology-driven solutions.
• Define, monitor, and continuously improve KPIs related to operational performance, workforce productivity, customer satisfaction, and business performance.
• Contribute to the achievement of financial objectives through effective resource utilization, cost management, productivity improvements, and service profitability.
• Champion a strong safety culture by ensuring compliance with all safety standards, regulations, and safe working practices.
• Ensure consistently high customer satisfaction through proactive leadership and a customer-centric service culture.

Your Profile You contribute

Qualification, Experience, Behaviours & Skills

• Bachelor’s degree in engineering
• 10 to 12 years of relevant leadership experience in a multicultural environment
• Proven experience in leading and developing multicultural teams
• Min 5 years of people management experience
• Excellent communication skills with fluency in English
• Proven leadership experience with coaching, mentoring and people development capabilities
• Strong interpersonal skills with the ability to influence and collaborate across all organizational levels
• Extensive knowledge of Krones machinery
• Strong analytical, business and financial acumen with the ability to translate data into actionable decisions
• Ability to perform in a fast-paced, dynamic and results-oriented atmosphere
• Strong problem solving and decision making capabilities
• Advanced MS Office knowledge, Salesforce/SAP is asset