Service Manager - Electrical
Randburg, Johannesburg, ZA, 1748
“Innovative solutions for sustainable and affordable beverages, food and essentials” – we have a clear vision at Krones. For this purpose, we supply state-of-the-art technology to our customers worldwide.
As a regional subsidiary for the Subsaharan Africa region, it is our commitment to optimise our customer reach in this region and to provide them with the best possible service. With our team of about 150 employees based in Lanseria Johannesburg, South Africa, we have made it our mission to provide our customers with outstanding support – throughout the entire Krones portfolio. This way we ensure the highest level of productivity and quality on a permanent basis.
Interested? Then join our team because: we can achieve more together!
Let's create impact beyond tomorrow What awaits you
Job Purpose
Provide technical support to customers and service technicians on questions which fall within their respective machine specific technical discipline, i.e. process, mechanical, electrical, electronic and PLC components as well as program upgrades and modifications.
This position requires travel.
Job Responsibilities include but are not limited to:
- Preparation of technicians together with Dispatcher before they attend an intervention.
- Review of intervention reports and timesheets submitted by the technician attending the intervention, provide feedback of improvement areas to the technicians
- Develop and continuously improve the Onboarding procedure for new joiners, this includes PPE, IT equipment, tools, clothing etc.
- Issue, audit and record all tools required by the technicians
- Assist the Safety Office in selecting and issuing appropriate PPE and clothing for Service Technicians
- Facilitate along with HR the Exit process of a Service Technician, to ensure a smooth exit. This should include but is not limited to; transducer and tool return, outstanding S&T’s, service reports, timesheets and reason for exit.
- Personal Time Off (leave) management
- Attend to Standby Support as per the Standby Procedure.
- Leading and developing technicians, by ensuring appropriate training development plans, regular Service Meeting, Check-ins etc.
- Performance and functional management for their allocated Service Technicians, including relevant feedback to Krones Stakeholders.
- Active involvement in the hiring of all new staff within their team.
- Collaborative engagement with Dispatchers and Project Manager’s regarding the allocation and utilisation of KSA technicians, which will allow for broader skills development.
- Proactive participation in personal development along with direct line manager.
Your Profile You contribute
Qualification and Experience
- National or Technical Diploma in Electrical with a Trade Certificate
- Team management experience for a minimum of 5 years with a team of 10 or more people
- Technical knowledge of machinery within the packaging or beverage industry
- 12 years technical experience in the Packaging or Beverage industry
- Working knowledge of the Krones portfolio
- Customer orientated and able to drive and adapt to change
- Basic Project Management experience
Behaviors & Skills
- SAP experience
- MS Office
- Strong communication and relationship management skills
- Interpersonal and negotiation skills
- Sense of urgency and analytical problem solving skills (root cause analysis)