Service Technician
Ruiru, KE, 00619
“Innovative solutions for sustainable and affordable beverages, food and essentials” – we have a clear vision at Krones. For this purpose, we supply state-of-the-art technology to our customers worldwide.
As a regional subsidiary for the East Africa region based in Nairobi, Kenya, it is our commitment to optimise our customer reach in this region and to provide them with the best possible service. With our team of about 140 employees, we have made it our mission to provide our customers with outstanding support – throughout the entire Krones portfolio. This way we ensure the highest level of productivity and quality on a permanent basis.
Interested? Then join our team because: we can achieve more together!
What awaits you
The Electrical Technician is responsible for providing professional technical specialist support and service in respect of all Krones equipment so that equipment availability and efficiency is optimized and improved, and losses and risks minimized.
You contribute
- Successfully troubleshooting and resolving machine breakdowns.
- Building and maintaining customer satisfaction with the products and services offered by the organization.
- Provide timely feedback to the office on the progress of the work on site.
- Carryout machine Overhauls, Retrofits and commissioning of new machines.
- Support customers on spare parts identification and clarifications.
- Prepare and timely submit fit for purpose project/intervention reports
- Ensure that all interventions are carried out safely.
Qualification, Experience, Behaviours & Skills
- Diploma/University Degree in Electrical Engineering
- 3 years in Packaging & bottling industry
- Knowledge of Krones Technology and its range of equipment
- Specialty in production/manufacturing Inspection technology
- Exposure to complex projects
- Solid and proven technical background
- Very good negotiation and communication skills
- Self-motivated, independent, solution orientated, deadline driven individual with strong time management skills
- Strong analytical ability, attention to detail and strategic thinker
- Project a professional image, lead by example, encourage teamwork and compliance with work processes and procedures
- Build mutually beneficial relationships internally and externally
- Highly skilled in time management
- Strong verbal and written skills
- Strong interpersonal skills – team builder and participant
- Solid problem-solving skills and ability to focus on both strategically and tactically to achieve business goals
- Perform varied work assignments and constantly prioritize workload by ensuring that deadlines and clients expectations are met or exceeded where possible
- Ability to work in a high volume and intense working environment
- Solution orientated and results driven
- Professional liaison with all levels of management and technical clients, both internally and externally
- Customer focused
- Project leadership and mentoring skills to colleagues and clients
- MS Office – Word, Excel, PowerPoint, Project