Dispatcher
Vemagal Hobli, KA, IN, 563102
“Innovative solutions for sustainable and affordable beverages, food and essentials” – as part of the Krones Group we have a clear vision. For this purpose, we supply state-of-the-art technology to our customers worldwide.
As a regional production site based outside Bengaluru, Krones Machinery India Pvt. Ltd is responsible for the manufacturing, sales, installation and servicing of custom-built equipment to various industries such as beverage, dairy, food processing, pharmacy and chemical, brewery and distillery and other applied industries in the Indian market and beyond.
Interested? Then join our team because: we can achieve more together!
Let's create impact beyond tomorrow What awaits you
Key responsibilities:
- Responsible for service calls and request follow‑up and planning engineer movements.
- Creation of work orders in FSL for orders received.
- Work closely with Service Team in scheduling engineers to various customers and for trainings.
- Co‑ordination with project managers (MN/LCS), admin teams while technicians travel plans done.
- To support on overseas disposition in dispatch table.
- To co‑ordinate and arrange travel, laptops, tools etc., and support other admin activities related to engineers.
- Payment follow‑up.
- Close working with APAC region while submitting required reports if any seek by region.
- Maintain high occupancy of FSEs consistently.
- To be available to FSEs and Project managers to extend contingency support as and when needed.
- Keep updating Team Managers regularly about the occupancy of their reportees.
- Any other duties assigned from time to time.
Your Profile You contribute
- Strong coordination and scheduling abilities
- Excellent communication skills (written and verbal)
- High level of customer orientation and service mindset
- Solid organizational and multitasking skills
- Proficiency in Microsoft Office / Microsoft 365 (SAP or similar systems a plus)
- Proactive, team-oriented attitude with willingness to learn