LCS Sales Internal Manager

Let's create impact beyond tomorrow What awaits you

• Manage the Lifecycle Service quotation and order management processes, ensuring customer enquiries are handled accurately and professionally.
• Lead, coach and develop the sales coordinator teams responsible for retrofits, spare parts and other LCS products.
• Drive continuous improvement across the team, supporting the ongoing development of people, processes and overall performance.
• Contribute to the achievement of LCS financial and order intake targets through excellent customer service, responsive quotation management, proactive follow-up and efficient order processing.
• Drive quotation and order turnaround performance, ensuring agreed KPIs are achieved and proactively addressing delays, bottlenecks and competing priorities.
• Lead daily and weekly team meetings to manage new and outstanding actions, customer follow-up, and escalations.
• Provide hands-on quotation and order-processing support where required to maintain customer service and operational continuity.
• Provide technical guidance to the LCS team throughout the quotation and order management processes.
• Coordinate and escalate LCS-related matters concerning deliveries, quality, response times and quotation prioritisation.
• Monitor incoming enquiries, open quotations, outstanding orders and team capacity, allocating resources appropriately.
• Liaise with customers and the field sales team regarding quotations, orders, deliveries, invoicing, price changes and customer service matters, ensuring effective communication.
• Support overdue debt matters where Sales involvement is required, working with customers, Finance and relevant colleagues to progress outstanding issues.
• Act as a point of contact for Western Europe Management and deputise for the Head of LCS Sales, as required and within the scope of the role.

Your Profile You contribute

• A minimum of three years’ experience within the same or a comparable industry, supported by a proven track record.
• A degree-level qualification in business, engineering or a technical discipline, or equivalent experience.
• Demonstrable experience in team leadership, including coaching, developing and managing team performance.
• Strong customer service and commercial awareness, with experience of similar sales processes and using KPIs to prioritise activity and drive operational performance.
• Experience using Microsoft Office and SAP is essential; experience using Salesforce is preferred.
• Good computer literacy, with the ability to learn new systems quickly.
• Effective written, verbal and face-to-face communication skills, with the ability to communicate confidently at all organisational levels.
• Self-motivation and the ability to work efficiently to achieve agreed objectives.
• The ability to collaborate effectively across functions and with other departments within the company.